Title
Megan Lounsberry
Responsibilities
- In collaboration with Collection Services staff, oversee the electronic resources lifecycle, particularly in the areas of database and e-resource set-up, ongoing maintenance, troubleshooting electronic resource access issues, and evaluation of electronic resources.
- Manage a software suite by Springshare that supports the library’s external help services such as virtual chat, asynchronous help queries, and other student-support systems, facilitate the deployment and use of other Springshare products across library units
- Establish procedures and workflows according to best practices in virtual communication and customer service
- Periodically answer tickets and chats in the absence of the Electronic Access Specialist and student assistant
- Manage, train, and evaluate a team consisting of one paraprofessional and student assistant in the troubleshooting of electronic resource access issues.
- Responsible for strategic planning of all matters concerning electronic resource troubleshooting, resolving complex access issues referred to me by troubleshooting staff, corresponding with vendors/publishers required to resolve access issues
- Manage access to e-resources through EBSCO's holdings management service, knowledge base, and link resolver
- Coordinate subscription and trial requests by serving as the intermediary between subject liaisons and collection services staff.
- Review and verify the inclusion of state mandated license terms during the license negotiation and renewal process on an as-needed basis
- Extract and prepare electronic resource usage reports for the annual ARL report and other national reporting organizations, also supply usage reports as requested by library staff
Experience
LSU Libraries, Digital Access & Discovery Services Coordinator, 2020-present
LSU Libraries, Electronic Resources Librarian, 2017-2020
LSU Libraries, Head, Interlibrary Loan Services, 2015-2017
LSU Libraries, Borrowing & Document Delivery Specialist, 2007-2015
Education
MLIS, Louisiana State University, 2017
BA, Anthropology, Louisiana State University, 2006
Publications
Articles in Refereed Journals
Lounsberry, M. (2020). Troubleshooting Electronic Resources from an ILL Perspective. Technical Services Quarterly, 37(3), 223-238.
Lounsberry, M. (2019). No Textbooks Allowed! (Unless You’re a Graduate Student!): Louisiana State University Pilots an ILL Textbook Service. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve.
Biographical Sketch
Lounsberry, M. (2019). Biography of Lyda Newman, ca. 1885-unknown. Online Biographical Database of NAWSA Suffragists, 1890-1920 (1st ed., vol. 23). Alexandria, VA: Alexander Street, a Proquest Company.
Lounsberry, M. and T. Dublin. (2019) Biographical Sketch of Virginia M. Lee Kelley. Online Biographical Database of NAWSA Suffragists, 1890-1920 (1st ed., vol. 23). Alexandria, VA: Alexander Street, a Proquest Company.
Book Reviews
Lounsberry, M. (2019). Review: Re-engineering the Library: Issues in Electronic Resources Management., Catholic Library World.
Conference Proceedings
Lounsberry, M., Wood, N. (2021). The Power of Cross-unit Data Sharing: Nontraditional Uses for ILLiad. The Serials Librarian, 1-4.
LSU Libraries Curated Exhibit
Lounsberry, M., "Retracing Louisiana's Roots: Exploring the State's Hispanic/Latinx History and Presence," Latinx Taskforce, Latinx Faculty and Staff Caucus and LSU Libraries, Middleton Library, Baton Rouge, LA, United States. (September 16, 2019 - October 18, 2019).
Service
American Library Association (ALA)
Association of College & Research Libraries (ACRL)
Politics, Policy, and International Relations Section (PPIRS)
Women and Gender Studies Section (WGSS)
North American Serials Interest Group (NASIG)
OCLC Tipasa Advisory Group Phase 2 member, 2017-2018
Certifications
(July 15, 2019 - August 9, 2019)
Self-Study Program, "Fundamentals of E-resource Acquisitions", ALA/ALCTS
(September 6, 2021-October 1, 2021)
Self-Study Program, “Designing and Teaching Accessible Courses,” LSU Online and Continuing Education
Research Interests
Intersections of interlibrary loan and electronic resource management, the impact of electronic resource access issues on the information seeking behavior, the evolving nature of traditional library functions and units, challenging mainstream historical narratives through library exhibitions and programming, experience of neurodivergent librarians in academic libraries, accessibility issues for neurodivergent users.