Kendall Caple, LSU Libraries' Government Publications and Patent & Trademarks Librarian, was recently accepted into the Civic Switchboard Institute, a national program funded by the Institute for Museum and Library Services that fosters collaboration between libraries and civic data intermediaries. This year, Civic Switchboard hosted seven institutes in different locations that assembled 20 library professionals from around the country to focus on promoting data literacy and enhancing civic data access. Caple participated in the Houston Institute in October.

For Caple, who serves in the Department of Open Scholarship and Government Publications, the program aligns perfectly with LSU Libraries' mission. “I am a firm believer in the department’s mission of promoting equitable access to information by connecting library users to openly accessible research materials and maintaining an awareness of government data,” she shared.

The Civic Switchboard Institute not only provides training on data literacy but also guides librarians in creating outreach initiatives for engaging the public with open government data. Through the Institute, Caple has learned new strategies to serve the LSU community and beyond. “Although the concept of civic data is not new,” she explained, “this Institute has taught me new skills on how to efficiently use this data in the digital landscape, which will be a positive evolution of government information reference services.”

During her time in Houston, Caple connected with fellow library professionals and explored ways to expand LSU Libraries' role in the civic data ecosystem. Through workshops and discussions, she delved into critical data practices, such as responsible data use, and engaged with examples of how libraries can act as intermediaries for civic data within their communities.

With the knowledge gained from this program, Caple is enthusiastic about strengthening partnerships with other local libraries, such as the East Baton Rouge Parish Library, and adapting LSU Libraries' information literacy curriculum to better address civic data needs. Her work with Civic Switchboard brings new skills and partnerships to LSU Libraries, strengthening its impact on both the university and local communities.